Cancellation Policy for Appointments
We respect that your time is valuable and we appreciate that you understand ours is too. We have a 48 hours cancellation policy.
Deposit for Appointments
If your treatment requires a long appointment or a complex treatment plan. We will require a deposit to secure your booking for that appointment. The amount will be advised and is dependent on the length of appointment and complexity of treatment plan.
The appointment time (which may be a third-day, half-day or full day of the dentist’s schedule) will be reserved exclusively for you and will no longer be made available.
We require 48 hours notice to cancel or reschedule an appointment otherwise your advised deposit will be forfeited.
We reserve the right to deduct from the refunded amount any costs incurred for treatment that has not been paid for, or lab fees incurred to date.
An itemised invoice will be made available in such an instance.
Carlton Dental have a ‘ 2 way ‘ SMS appointment service.
If you cannot attend this appointment. “N” to confirm this appointment, or “Y” You will receive an appointment reminder and will be required to reply with a
If you do not confirm your appointment, it will be cancelled.
If you do confirm your appointment, and then do not show up, as per practice policy, you may be charged a non-attendance fee.
Failure to attend confirmed appointment
If you Fail to Attend your booked appointment, our clinic has a No Show Policy where a non-refundable fee of $80.00 will be incurred.
We value all our patients and we do have others who could have used that time with our Dentists.
Carlton Dental is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.carltondental.com.au, from cookies- delete all that aren’t applicable and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or phone.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Carlton Dental will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
184 Elgin Street, Carlton, Victoria, 3053
(03) 9347 2033